Frequently Asked Questions

Followed the instructions, but still cannot get your filter to prime?

Posted by Pet Select on

1. Starting inside the case, the coarse sponge should be in the bottom of the bottom basket. 2. Starting inside the canister case, the black coarse sponge should be placed in the bottom of the bottom basket. The order of the other media items is completely up to you and your aquarium needs. 3. The baskets should not be over filled, and will stack tightly together so the individual tube on each basket will make one solid tube. 4. Next should be the media basket cover. It will only go on one way so the largest round hole is over...

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My Filter is leaking, what should I do?

Posted by Pet Select on

If your filter is leaking between the motor and case, there are a few things to check. 1. Any dry spots or cracks on the motor gasket? The gasket will need to be removed from the motor to check. A silicone lubricant can be applied to dry spots. A new gasket will be needed if any cracks are found. 2. Any debris on the gasket or in the groove on the motor head? The gasket will need to be removed from the motor to check. The entire gasket should be cleaned with water, as well as the groove on the...

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I have a missing (or broken) part on my new product. How do I get a replacement?

Posted by Pet Select on

In order to send a replacement, the following information will be needed: -Shipping address -Phone number -Proof of purchase -The item missing (or broken) *Before sent out you may be asked to explain where the part should be found to ensure it is missing*

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Where does the second media basket joint seal install on the filter?

Posted by Pet Select on

The second joint seal is a spare. The filter only uses one. At times, this joint seal may attach to the underside of the motor. It will need to be removed and placed on the tube of the top basket to ensure it is installed correctly.

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Noisy Canister Filter?

Posted by Pet Select on

A rattling sound in the filter is usually the impeller. Either it is not installed properly or could be damaged. The impeller is located inside the motor head but can be removed. There is an impeller retainer that is on the underside of the motor head. This will come off in order for you to access your impeller. It needs to be removed and rinsed. This is to ensure that there is nothing impeding it from spinning properly. While out, you will also want to look it over to make sure it is not damaged. When reinstalling I suggest using...

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